Two-day Mediation Skills course – September 25 and 26

Do you spend a lot of time sorting things out when colleagues fall out?

Would you like to improve your conflict resolution skills?

PBN member Rowan Consultancy is running a two-day Mediation Skills course for HR professionals and managers on September 25 and 26.

This course, which is an ILM Development programme and approved by the Institute of Leadership and Management, will be run in a central Perth location.

The cost is £470 + VAT, and PBN members who sign up will received a five per cent. discount.

Said a spokesperson for Rowan Consultancy: “Every workplace has colleagues who fall out. If unresolved, such differences can become entrenched and result in a loss of productivity and human misery.

“On this course, HR professionals learn mediation skills to help resolve conflict at work. It provides a simple model to follow, which helps disputants see each other as fellow human beings again, instead of the devil incarnate. It assists them to realise that the other person many not have malicious intent and is often suffering as much as they are, just showing it differently.”

Feedback from previous attendees has been extremely positive.

Calum Bruce from Fife Fire and Rescue said: “First class! Informal, friendly tutors with a sound base of skills, knowledge and understanding of the subject matter.”

Louise Watson, HR, The University of St Andrews, added: “Good practical advice which can be used on a day-to-day basis, not just in mediation meetings. I thoroughly enjoyed the two days.”
Contact Rowan Consultancy for more information on 01738 562005.

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